Role and Impact

Serving as a community engagement consultant for the Office of Equity, Racial, and Social Justice (OERSJ) and the Community Engagement & Co-Creation Team, my contribution to the King County Information Technology (KCIT) Payment Kiosk Planning Study was essential. I ensured diverse community perspectives were amplified, responded to, and integrated, thus promoting equal access to information and participation.

Project Summary

King County's Payment Kiosk Planning Study aimed to explore the feasibility of self-service, dispersed payment kiosks to enhance payment options and accessibility for underbanked residents or those with inconsistent internet access. My role focused on making these initiatives as inclusive as possible, catering to the unique needs of King County's multicultural and multilingual population.

Key Responsibilities

• Developing and executing a broad community engagement strategy in collaboration with the KCIT team and external consultants.

• Bridging the gap between the project team and language access resources, ensuring all communications were inclusive and accessible to King County's multicultural and multilingual populace.

• Reviewing communication materials to engage diverse target segments and stakeholders effectively.

• Facilitating communication during community engagement efforts, including focus groups.

Discover More

Detailed results and materials from this project are unavailable due to the ongoing study.

Reflection

This project reaffirmed the power of open dialogue and inclusive engagement. It underscored the value of comprehensive solutions that serve all, not just a few, by actively addressing language, cultural, and socioeconomic barriers. This holistic approach to community engagement inspires my work. I am proud to have been part of a project that leverages technology to bridge access gaps, guided by the needs and voices of the community it is designed to serve.